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Some FAQ's
Why Choose Herix?
- We sell high-quality products only.
- Every product is checked manually before shipping.
- We offer trusted courier partners for safe delivery.
- Get secure packaging for a worry-free experience.
- Multiple secure payment options available.
When Will I Receive My Order?
Most orders arrive within 5-7 days. You’ll receive a tracking link via email & WhatsApp.
Do You Ship All Over India?
Yes! We deliver to most cities and towns in India using reliable courier partners.
Do You Provide Cash on Delivery (COD)?
Yes! We offer 100% Cash on Delivery, so you don’t need to pay in advance.
Do You Have a Return/Replacement Policy?
Yes, we support easy returns, replacements, and refunds. Check our Return Policy page for details.
Can I Get "Open Box Delivery"?
No, we do not offer open box delivery. However, you can request an “On-Demand Packing Video” for your order before shipping.
What If I Receive a Damaged or Wrong Product?
We take extra care to ensure safe delivery. A packing video is recorded before shipping for proof.
If your product is damaged or incorrect, please record an unpacking video and send it to us via WhatsApp. We’ll quickly replace it or offer a refund.
Can I Cancel My Order After Placing It?
Yes, you can cancel your order before it is shipped. Once shipped, cancellation is not possible, but you can request a return after delivery.
How Can I Track My Order?
Once your order is shipped, you will receive a tracking link via WhatsApp & email to check your order status in real-time.
How Can I Contact Herix Support?
You can reach us on WhatsApp for quick support. We’re happy to help!
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